Returns & Exchanges

At xTool, we stand behind the quality of our laser cutters and engravers with a 30-day money-back guarantee to ensure you have the best creative experience. If you are not completely satisfied with your purchase, our streamlined return process is designed to get your refund or exchange processed quickly.

1

Request Authorization

Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.

2

Prepare the Package

Securely pack the item in its original factory packaging, including all accessories, manuals, and promotional items to ensure a full refund.

3

Ship the Item

Affix the provided shipping label or your own trackable shipping method to the box, ensuring the RMA number is clearly marked on the exterior.

4

Inspection and Refund

Once our technicians inspect the returned hardware for quality assurance, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing