Frequently Asked Questions
Everything you need to know about our laser engraving technology and orders.
What is the typical shipping timeframe for xTool machines?
Most in-stock machines are processed within 1-3 business days and typically arrive within 5-7 business days depending on your location.
Do xTool products come with a warranty?
Yes, we offer a standard 12-month warranty on major components for our laser cutters and engravers to ensure your peace of mind.
What is your return policy for electronics and accessories?
We offer a 30-day return policy for unopened items. If the product has been used, a restocking fee may apply based on the condition of the return.
Which software is compatible with xTool laser engravers?
Our machines work seamlessly with our proprietary xTool Creative Space (XCS) software and are also compatible with industry-standard software like LightBurn.
Do you offer technical support for machine setup?
Absolutely. We provide comprehensive online tutorials, a dedicated help center, and email support to assist you with assembly and first-time operation.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm to make our technology more accessible.